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Your next doctor’s appointment might be with an AI

A new wave of chatbots are replacing physicians and providing frontline medical advice—but are they as good as the real thing?
by Douglas Heaven

“My stomach is killing me!”

“I’m sorry to hear that,” says a female voice. “Are you happy to answer a few questions?”

And so the consultation begins. Where’s the pain? How bad is it? Does it come and go? There’s some deliberation before you get an opinion. “This sounds like dyspepsia to me. Dyspepsia is doctor-speak for indigestion.”

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