The Pakistan Citizens Portal (PCP) was declared the second best government mobile application at the World Government Summit (WGS) in Dubai. The announcement was made by Prime Minister (PM) Imran Khan in a tweet on Wednesday.
PCP — which was launched last October — competed against 4,646 other government applications from 87 countries to win the position. Over 250,000 of the 420,000 complaints lodged through the portal so far have been resolved, with a 55 percent satisfaction rating. The app is connected to all government departments and is monitored by the PM’s Office.
Indonesia’s Qlue Smart City application — which operates in a similar manner to PCP where complaints are posted with geotags to help government officials resolve issues faster — came in at first place, while the United States’ NYC 311 application — which is used by 1.8 million people yearly — came in at third place. NYC 311 also gives users information regarding the government.
PCP has a 4.5 rating on the Google Play Store and a 3.5 rating on the Apple Store. Within the first month of its launch it helped resolve 15,000 complaints and was downloaded from the Google Play Store 100,000 times. It has now been downloaded over 500,000 times.
In his tweet, PM Khan stated that PCP had been designed and developed free of cost by a Khyber Pakhtunkhwa-based team, within a period of 45 days.
The WGS is a non-profit organization which holds an annual event in Dubai. Its website states that the summit is a “global platform dedicated to shaping the future of governments worldwide”. The organization’s goal is to “set the agenda for the next generation of governments” to tackle both global and local challenges with the help of technology.