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Facebook Wants You to Chat with Business Bots

by Tom Simonite

More than 900 million people use Facebook’s Messenger mobile app each month to connect with friends and family. Now the company wants them to chat with businesses, too. The social network announced today that companies can set up on Messenger. Some are already experimenting with using the platform for customer service, or to offer automated, interactive…

Read more on technologyreview.com.

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